Data Protection Policy

Key Policy Highlights

This section summarizes the fundamental aspects of our data protection practices. For detailed information on any specific topic, please refer to the corresponding full section below.

• Data collection scope: We collect information provided directly by you, along with certain data automatically gathered during your interactions with our services, varying based on your usage patterns and activated features.
• Sensitive information policy: We do not collect or process sensitive personal data categories.
• External data sources: We do not receive your personal information from third-party sources.
• Data usage principles: We process your information to deliver and improve our services, maintain communication, ensure security, prevent unauthorized access, and comply with legal requirements. Any additional usage requires your explicit permission.
• Data sharing protocol: We share your information only under specific circumstances with carefully selected service providers and partners.
• Protection framework: We implement comprehensive technical and organizational safeguards to protect your information, though no electronic system can provide absolute security guarantees.
• Your control rights: Depending on your geographic location, applicable privacy regulations may provide you with specific rights regarding your personal information.

1. Information Collection Framework

User-Provided Information

We collect personal information that you voluntarily provide when creating an account, expressing interest in our products, participating in platform activities, or communicating with our support team.

The specific data elements we collect depend on your interaction patterns, preference settings, and which product features you utilize. This may include:

Sensitive Information Policy: We do not collect or process any sensitive personal data categories.

Financial Transaction Data: For purchases, we may collect necessary payment processing information such as payment instrument details and security verification codes. All payment information is securely managed by our authorized payment processors (Stripe, PayPal and other authorized providers).

All information you submit must be truthful, complete, and accurate. Please notify us promptly of any changes to your information.

Automatically Collected Information

When you visit our digital properties or use our services, we automatically collect certain technical information that doesn't directly identify you (such as name or contact details) but may include device specifications and usage patterns like IP address, browser configuration, operating system details, language settings, referring URLs, device identifiers, location data, interaction timestamps, and other technical metrics. This information primarily supports our security infrastructure, service operations, and internal analytics processes.

Like many technology providers, we utilize cookies and similar tracking technologies. For comprehensive details about these practices, please review our Cookie Statement available on our website.

The automatically collected information includes:

• System Records and Usage Metrics: Service-related, diagnostic, usage, and performance information our systems automatically gather when you access our services.
• Device Specifications: Technical details about the computer, smartphone, tablet, or other device you use to access our services.
• Geographic Indicators: Data about your device's location, which may vary in precision depending on the technology utilized.

2. Information Processing Objectives

We process your personal information for various legitimate business purposes, including:

• Establishing, authenticating, and administering user accounts
• Providing and optimizing our security services
• Responding to user inquiries and delivering technical support
• Managing orders, payment processing, returns, and exchanges
• Facilitating service-related communications
• Delivering relevant product and security updates
• Providing customized content and recommendations
• Maintaining platform security and preventing unauthorized activities
• Analyzing usage patterns to enhance our services
• Evaluating communication effectiveness
• Protecting vital interests in emergency situations

3. Legal Basis for Processing

We process your personal information only when we have a valid legal foundation under applicable law, such as your explicit consent, contractual necessity, legal compliance requirements, protection of vital interests, or our legitimate business operations.

For EU and UK Residents

Under the General Data Protection Regulation (GDPR) and UK GDPR, we rely on the following legal bases to process your personal information:

• Explicit Consent: We process certain information when you've provided clear permission for specific purposes.
• Contractual Necessity: We process information required to deliver services you've requested or fulfill our agreement with you.
• Legitimate Interests: We process information when reasonably necessary to achieve our legitimate business objectives without overriding your privacy rights.
• Legal Compliance: We process information when required to meet applicable laws and regulations.
• Vital Interests Protection: In exceptional circumstances, we may process information to protect someone's life or safety.

4. Information Sharing Protocol

We share information only in specific circumstances and with carefully selected categories of recipients:

• Authorized Service Providers: We may share data with third-party service providers, contractors, or agents who perform essential functions on our behalf and require limited access to such information.
• Corporate Restructuring Scenarios: We may share information during negotiations or in connection with a merger, asset sale, financing transaction, or acquisition of our business.
• Security Partners: We may share information with business partners to offer you relevant products, services, or security enhancements.

5. Tracking Technologies Implementation

We may utilize cookies and similar tracking mechanisms (such as web beacons and pixels) to collect and store certain information. For detailed specifications about our implementation of these technologies and how to manage your preferences, please consult our Cookie Statement available on our website.

6. Data Retention Framework

We retain your personal information only for the period necessary to fulfill the purposes outlined in this data protection policy, unless a longer retention period is mandated or permitted by law (such as tax, accounting, or other legal requirements). We will not keep your personal information beyond the duration of your active account with our service.

7. Information Security Architecture

We implement industry-standard technical and organizational security measures to protect your personal information. However, despite our comprehensive security protocols and safeguards, no electronic transmission over the internet or information storage technology can guarantee absolute security.

8. Your Data Protection Privileges

Depending on your geographic location (particularly in regions like the EEA, UK, and Deutschland), you may have specific rights under data protection regulations, including:

• Accessing and obtaining digital copies of your personal information
• Rectifying inaccuracies or requesting deletion of your information
• Limiting how we process your information
• Transferring your information to another service provider (data portability)
• Objecting to certain types of processing activities
• Withdrawing previously granted consent
• Opting out of communications

9. Technical Privacy Signals

Many browsers, mobile operating systems, and applications include a Do-Not-Track feature or setting that signals your enhanced privacy preference. Currently, no universal technical standard exists for recognizing and implementing these signals. As a result, we don't presently respond to Do-Not-Track browser signals or any automated mechanism that communicates your preference not to be tracked online.

10. California Residents' Rights

California residents are entitled to specific rights regarding access to personal information under California Civil Code Section 1798.83 (the "Shine The Light" law) and the California Consumer Privacy Act (CCPA). These provisions offer additional transparency and control over how companies utilize and share your personal information.

11. Policy Revision Protocol

We periodically update this data protection policy to reflect evolving practices and ensure compliance with relevant regulations. Updated versions will be clearly marked with a revised "Last Updated" date, and the new version becomes effective immediately upon publication on our website.

12. Contact Information

If you have questions or comments regarding this data protection policy, please contact our privacy team by email at info@tchgrgt.com.

13. Information Management Procedures

Based on applicable privacy laws in your jurisdiction, you may have the right to access, update, or request deletion of your personal information. To verify your identity, update your records, or request deletion of your information, please visit the contact section of our website or email our data protection team directly.